A Helpful Taxi Fleet Management Guide for your Business

Taxi and PHV service has been always essential to the public. Surely most of us needed a taxi lift once or twice in our lives? According to the latest Taxi and Private Hire Vehicle (PHV) Statistics by the Department of Transport, in 2019, the total licensed taxis and PHVs in England have increased to a staggering 291, 800 which is the highest number since records were started in 2005. This clearly indicates a healthy growth in the taxi industry.

The industry is here to stay, and it is increasingly becoming competitive more than ever. With the rise of huge companies such as Uber, Lyft, and Ola, how do small and medium taxi companies compete?

taxi fleet management guide

If you own a taxi business yourself, you know that the best strategy is still to focus on providing excellent service and keeping customer satisfaction as a priority. This can be achieved by keeping a smooth, seamless operation with the aid of taxi fleet management that suits you.

Taxi Fleet Management

Some ways of managing your taxi fleet more effectively is by using a taxi fleet management software and fitting your taxis with tracking and camera solutions. We’ll discuss these more in depth below.

1. Taxi Fleet Management Software

Management software for taxi fleets allow dispatchers to monitor their taxis. It shows the live location of the cabs and determines those who are best placed to do the next pick-up. This allows for better driver supervision, boosts fuel efficiency, and improves the speed and quality of service.

One of the most popular taxi fleet management platform is the Autocab Software which is ought to be the world’s best selling booking and dipatch software. The software offers automation solution allowing for more jobs to more drivers, more efficiently.

Features of the Autocab Software includes:
  • Full operations automated and centrally managed

  • System can be access online any time and anywhere

  • Fast receiving and dispatching of multiple jobs at the same time

  • Reduction of dispatcher headcount through increased booking capacity

  • Increased productivity and efficiency helps reduce strain on call centre

  • Improved control, enforcement, and compliance of policies and procedures

2. Taxi Fleet Tracking System

Built with GPS/GSM/GPRS technology, fleet tracking systems give taxi fleet managers a more accurate and easier way to monitor their cars better. Another important function of a fleet tracking system is to provide an extra layer of security for your vehicle. They prevent vehicle theft and track your vehicle in the worst case scenario that it has been stolen.

Here in In Car Telematics, we have chosen to partner with the best, award-winning vehicle tracking system, the SmarTrack Stolen Vehicle Tracking Systems (SVRS). SmarTrack’s SVRS is now recognised as UK’s leader in insurance approved vehicle tracking systems. 

Main features of SmarTrack SVRS that can benefit your Taxi Fleet:
  • Secure full fleet online account that allows you to view multiple vehicles
  • Real-time tracking mobile app
  • Driver recognition mobile app
  • Movement, battery level, battery tamper alerts
  • Remote immobilisation

To learn more about SmarTrack, visit our vehicle tracking page here or contact us for more details. We have an experienced team of Thatcham approved engineers ready to install this essential system for your fleet.

3. Taxi Dashcam Solutions

Taxi Dashcams Required by Law

The recent Statutory Taxi and Private Hire Vehicle (PHV) Standards by Department of Transport which was published last year 21st of July, stated that the industry must consider ways to ensure the safety of passengers whilst keeping their privacy in mind. Despite lacking clear instructions following the release of the guidance, since then, some local authorities are already requiring PHV and taxi firms to install continuous recording dash cams in all their vehicles.

Continuous Recording Dash Cams

Continuous recording means the installed dash cam continues to run or record video footage whilst the vehicle is running. There are also dash cams with parking modes that allows non-stop recording whilst the car is parked even when the engine is off.

Having uninterrupted footage will ensure a complete record of the passenger’s entire journey.

What are the UK dash cam laws?2021-05-15T23:17:03+01:00

The UK dash cam laws states that dash cams are fully legal to buy, install, and use on the public roads. Everyone with a vehicle can use one however, there are few restrictions to keep in mind when it comes to its usage for business purposes. This includes use for private hire vehicles (PHV) and taxis/cabs.

UK dash cam laws
PHV / Taxi UK Dash Cam Laws
  • Your dash cam(s) should be installed in such a way that it doesn’t obstruct the view when driving
  • Passengers have to be informed of the presence of the dash cam and that it’s recording
  • You are not permitted to edit or manipulate the dash cam footage in any way or circumstance
  • Make sure dash cam footage are kept secured and stored privately at all times

  • Delete any dash cam footage after 28 days (unless told otherwise by the authorities)
  • Any data breach such as stolen camera footage must be reported to the Information Commissioner’s Office (ICO) within 72 hours, and passengers should be notified as well if possible

It is important to check with your local council and see what the rules are in your area for using cameras at work. Some councils say it’s voluntary to use dash cams, others say it’s mandatory. Each council should have a list of approved dash cams, for an instance, lets look at Transport of London approved dash cams.

You should also check if you need to register with the ICO, because dash cams for work purposes may have to be registered and there may be some fees. Please check if you are required to do so on ICO online checker.

If you want to know more about UK dash cam laws or anything regarding dash cams, please feel free to contact In Car Telematics at +44 3337 720 418 or info@incartelematics.com.
What is the legal placement of dash cam uk?2021-05-17T22:21:28+01:00

It’s not surprising that most taxi fleet owners, let alone vehicle owners are unaware that there is such thing as legal placement of dash cam in the UK. In fact, it’s a serious traffic offence if your dash cam is positioned incorrectly. All cameras must comply with The Road Vehicles Regulations and MOT guidelines.

Important! Only Zone B 40mm intrusion into the green area of zone B is allowed by the law in the UK, and 10mm intrusion into the green area of zone A is permitted by the UK law. Zone X obstructs driver’s view and is a serious traffic offense.

The red area shows obstruction of the driver’s view, never position there.

The orange area represents the windscreen wiper’s surface – it is important to place the dash cam in this green zone otherwise dirt from the road would interfere with the dash cam’s visibility.

legal placement of dash cam uk
For more details regarding dash cams and camera solutions, contact In Car Telematics.
What are the taxi dash cam benefits?2021-05-14T07:51:36+01:00
What are the benefits of using a taxi dash cam?
taxi internal dash cam
Interested with any of the taxi fleet management solutions discussed? In Car Telematics offers car solutions which can benefit your taxi fleet. You are welcome to get in touch, and we’ll be happy to discuss tailored taxi fleet tracking solutions for your business.
2021-05-15T23:22:03+01:0026 April 2021|Comments Off on A Helpful Taxi Fleet Management Guide for your Business


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